Privacy policy

This privacy statement describes how we handle your personal data when you use our services and website.

1. Personal Data We Process
We process the following personal data:

• First and last name
• Address details
• Phone number
• Email address
• Payment information
• IP address
• Data about your activities on our website
• Internet browser and device type
• Other personal data you actively provide, for example by creating an account or placing an order.

Special Categories of Personal Data: We do not process special categories of personal data, such as health information, race, or ethnic background, unless it is necessary for a specific service you request and for which you have given explicit consent.

2. Purposes and Legal Grounds for Processing
We process your personal data for the following purposes:

• Processing and delivering orders
• Providing customer service
• Sending newsletters and promotions, if consent is given
• Improving our website and services
• Complying with legal obligations
• Fraud prevention and security

The processing of personal data is based on one of the following legal grounds:

• Performance of a contract: Processing is necessary for the execution of a contract you have with us (e.g., processing your order).
• Legal obligation: We process data to comply with our legal obligations, such as tax regulations.
• Consent: For marketing communications (such as newsletters), we request your explicit consent.
• Legitimate interest: We may process data based on legitimate interest, for example, for fraud prevention and website optimization.

3. Retention Period
We do not retain personal data longer than strictly necessary for the purposes for which they were collected unless a longer retention period is legally required. Specific retention periods are as follows:

• Order data: We retain data necessary for fulfilling orders for 7 years, as required by tax legislation.
• Marketing purposes: Data for marketing purposes is retained as long as you actively use our newsletter or until you unsubscribe.

4. Sharing Personal Data with Third Parties
We do not sell your data to third parties and only share it when necessary to execute a contract or comply with legal obligations. This may include:

• Logistics partners for delivering orders
• Payment service providers for processing payments
• IT service providers for maintaining our systems
• Government authorities if legally required

With parties that process personal data on our behalf, we enter into data processing agreements to ensure the same level of security and confidentiality.

International Transfers: In some cases, your data may be transferred to parties outside the European Economic Area (EEA). When this occurs, we take appropriate measures to ensure your data maintains the same level of protection, such as using standard contractual clauses approved by the European Commission.

5. Cookies and Similar Technologies
We use cookies and similar technologies to ensure the website functions properly, analyze usage, and offer personalized advertisements. Consent for placing cookies is requested during your first visit to our website.

You can manage your cookie preferences via your browser settings. More information about our cookie policy can be found on our website.

Types of Cookies:

• Functional cookies: Essential for the website to function and cannot be disabled.
• Analytical cookies: Help us understand how users interact with our website to improve the user experience.
• Advertising cookies: Used to show relevant ads based on your previous activities.

6. Your Rights
You have the right to:

• Access your personal data
• Request correction or deletion of your data
• Object to certain processing activities, such as direct marketing
• Request data portability (transfer of your data in a structured, commonly used, and machine-readable format)
• Withdraw consent for data processing where consent is the legal basis (e.g., marketing communications)

Requests can be submitted via our contact details. To prevent misuse, we may ask for identity verification. We will respond to your request within 30 days unless a different period is required by law.

7. Security of Personal Data
We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, and alteration. This includes:

• Secure connections (TLS/SSL) for transmitting personal data
• Access control to systems processing personal data
• Regular updates and monitoring of our security measures

8. Changes to This Privacy Statement
We reserve the right to modify this privacy statement. Changes will be published on this website. When significant changes occur, we will notify you via a website notification or email. It is advisable to regularly consult this statement to stay informed of any adjustments.

9. Contact Information
For questions about this privacy statement or the processing of your personal data, you can contact us via the contact page on our website.